Thank you for visiting and using the products of tiennonggarden.com . We respect and commit to protecting your private information. Please read the Privacy Policy below to better understand the commitments we make to respect and protect the rights of buyers and users of our products. Protecting personal information and building trust for customers is very important to us. Therefore, all your personal information will be kept absolutely confidential and we will support customers in the best way.
We are committed to protecting the privacy of customers using our products.
tiennonggarden.com collects customer information in general and the customer’s current situation that needs to be resolved. This information helps us determine what is most beneficial for you, and how we can continuously create better experiences for you. We do not disclose personal information of users to any outside individuals and organizations, except with the permission of customers when necessary.
We respect and are committed to protecting your privacy. Please read the Consumer Privacy Policy below to better understand our commitments to respect and protect the rights of our visitors. Protecting your privacy and building your trust is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of this policy. We only collect information necessary for the purchase transaction.
CONSUMER PERSONAL INFORMATION PROTECTION POLICY
Consumers or Customers will be required to fill in all information according to the information fields in the form available on the Website tiennonggarden.com such as: Full name, address (home or office), email address (company or personal), phone number (mobile, home or office), credit card details (such as credit card type and number, CVC code, expiration date, cardholder name) and to the extent possible, options… This information is required to place and complete the Customer’s online order (including sending an order confirmation email to the Customer).
- About cookies and web beacons: Cookies are data folders that are temporarily or permanently stored on the Customer’s computer hard drive. Cookies are used to verify, track visits (protect status) and maintain specific information about the use and users of the website tiennonggarden.com , such as preferences for the website or information about their electronic shopping cart. Cookie folders can also be placed on the Customer’s computer by advertising service providers that have signed a Contract with tiennonggarden.com for the above purposes and the data collected by these cookies is completely anonymous. If the Customer does not agree, the Customer can delete all cookies already on his computer hard drive by searching for folders with “cookie” in its name and deleting them. In the future, the Customer can edit the options in his browser so that (future) cookies are blocked; Please note that: If you do so, you may not be able to fully utilize the features of the website tiennonggarden.com . For more information about (how to use and not accept) cookies, please visit the website www.allaboutcookies.org.
• Web beacons: Are small strings of software code that represent a request for a graphic image on a web page or email. It may or may not have a visible graphic image associated with the web beacon, and is typically designed to blend into the background of the web page or email. Web beacons may be used for purposes such as: reporting website traffic, visitor counts, advertising testing and reporting, and personalization. The web beacons used by tiennonggarden.com only collect anonymous data.
- PURPOSE OF COLLECTING CONSUMER PERSONAL INFORMATION
Provide services to Customers and manage and use Consumers’ personal information for the purpose of managing the Consumer database and promptly handling arising situations (if any).
- SCOPE OF USE OF PERSONAL INFORMATION
Website tiennonggarden.com uses information provided by Consumers to:
- Providing services to Consumers;
- • Send notifications about information exchange activities between Consumers and tiennonggarden.com
- Prevent activities that destroy or take over a User’s user account or activities that impersonate a User;
- Contact and resolve complaints with Consumers;
- Confirm and exchange information about Consumer transactions at tiennonggarden.com
- In case of request from competent state management agency.
- PERSONAL INFORMATION STORAGE PERIOD
There is no time limit except in the event that the Consumer sends a cancellation request to the Administration or the Company dissolves or goes bankrupt.
- PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO CONSUMER PERSONAL INFORMATION
The Consumer agrees that, if necessary, the following agencies/organizations/individuals have the right to access and collect his/her personal information, including:
Administration Board.
• Third parties with integrated services with the Website tiennonggarden.com
• Event organizing companies and sponsors • Competent state agencies in case of request as prescribed in the operating regulations • Market research companies • Financial and legal advisors and Auditing companies • Complainants who prove the violation of the Consumer • At the request of competent state agencies
- ADDRESS OF THE INFORMATION COLLECTION AND MANAGEMENT UNIT
DUC SINH GARMENT TRADING JOINT STOCK COMPANY
- Address: Alley 264 Au Co, Hoa Dao 1 Street, Hong Ha Ward, Hanoi City
- Phone: 0961 272 272
- Email: cskh@tiennonggarden.com
- MEANS AND TOOLS FOR CONSUMERS TO ACCESS AND CORRECT THEIR PERSONAL INFORMATION DATA
Consumers have the right to check, update, adjust or cancel their personal information by logging into the website tiennonggarden.com and editing personal information or requesting the Board of Directors to do so.
Consumers have the right to send complaints about the disclosure of their personal information to third parties to the Board of Directors. Upon receiving these responses, tiennonggarden.com will confirm the information, be responsible for answering the reasons and instructing the Consumer to restore and secure the information.
Forms of receiving complaints from Consumers:
i) Via email: cskh@tiennonggarden.com
- ii) By phone: 0961 272 272
- COMMITMENT TO PROTECTING CONSUMER PERSONAL INFORMATION
The Management Board is committed to keeping the personal information of Consumers on the Website tiennonggarden.com absolutely confidential according to the personal information security policy posted on the Website tiennonggarden.com . The collection and use of each Consumer’s information is only carried out with the consent of the Consumer, except in cases where the law provides otherwise and this regulation.
Do not use, transfer, provide or disclose to third parties the personal information of the Consumer without the consent of the Consumer except in cases specified in this regulation or provisions of law.
In case the information storage server is hacked, leading to the loss of Consumer’s personal data, the Management Board is responsible for notifying and working with the authorities to promptly investigate and handle the matter, and at the same time notify the Consumer about the incident.
Absolutely secure all online transaction information of Consumers including accounting invoice information and digitized documents in the level 1 secure central data area of tiennonggarden.com .
- MECHANISM FOR RECEIVING AND RESOLVING COMPLAINTS RELATED TO CONSUMER INFORMATION
When discovering that their personal information is being used for the wrong purpose or scope, the Consumer shall send a complaint email to email: cskh@tiennonggarden.com or call 0961 272 272 to complain and provide evidence related to the incident to the Board of Directors. The Board of Directors commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receiving the complaint.